Many businesses are already familiar with managed services, which is quite a vague phrase to cover lots of activities. However, this term gets more detailed in the field of information technology. In fact, Managed IT Services is now being offered by almost all the companies in and out of the industry. As the name itself suggests, it is a service where an external expert handles the IT functions of a company or an organization. The main aim of a Managed service provider is to provide IT support for businesses and organizations. It might sound simple but the complexity of the tasks involved actually makes a Managed service provider a challenging task for most of the businesses.
There are several IT support offerings available like Computer online diagnostics (COD) which is provided by remote managed services providers. It basically includes a bunch of tools that help technicians diagnose problems in computers and fix them on their own. Computer software installation services are also offered by some providers. The list goes on with various other offerings like computer network security management, managing the security of servers and workstations, email monitoring, managing the software lifecycle and so on. And all these are provided by Managed service providers.
It would appear that Managed service providers are providing many similar services. But here, the challenge is to differentiate between what is unique about a managed service provider and what is common with other Managed support offerings. In fact, there are several key differences between them. One of them is the pricing models. A Managed service provider normally offers pricing models like managed service, cloud computing, etc.
Another key difference is in the type of models they offer. Since there are several unique offerings Managed service providers may choose not to follow the common infrastructure model. They may choose to implement their own infrastructures, so that they can provide solutions that are more specific and tailored to their customer’s requirements. Also, since many unique offerings are not yet available in the market there is a tendency for Managed service providers to adopt their own proprietary technologies – they are likely to charge more for their solutions as well.
Here is another important difference between Managed service providers and other Managed Support offerings. msps are generally known to provide fast delivery and after-sales service to their customers. The biggest benefit of a managed service provider is its ability to take care of the entire IT infrastructure on its own thereby saving huge amounts of money on software and hardware purchasing. This is one way in which the MSPS helps organizations avoid downtime and expensive IT maintenance cost. Another advantage of managed services is its ability to provide extended technical expertise that can help to solve problems quickly.
While there are advantages to using an MSPS as opposed to a standard Managed Support solution, there are also certain disadvantages which make the MSPS less ideal for some organizations. The biggest disadvantage to a MSPS is its inability to provide the same level of expertise that an independent consultant can provide and therefore it cannot take the burden of solving complex problems that only an experienced consultant can solve. For instance, the MSPS cannot identify issues that are unique to a product or that only a software engineer can identify.
One of the most common disadvantages to using Managed-Service Providers is the cost involved in purchasing the hardware and software needed to run an enterprise-grade server and network. The primary advantage of an MSPS is that it eliminates the need for purchasing the hardware upfront. However, many organizations find it difficult to obtain a fair price from a MSPS vendor because of the typical costs associated with third-party vendors such as patch management and other licensing fees. When an organization uses a third-party vendor for its data center needs, the organization must pay additional licensing fees and/or spend more time complying with licensing compliance requirements. Furthermore, many MSPSs require their clients to have a business continuity plan in place before they will issue a MSPS certificate, further limiting the time that the organization has to utilize the MSPS certificate.
Another disadvantage to using an MSPS is the time required to train employees who must learn the various components of the MSPS. While training might be unnecessary for a data services manager who works in-house, it is critical for someone who wants to move their communications expertise into the cloud and then integrate it with the MSPS. A data services manager who is trained in both in-house and remote support methods will find it difficult to implement an MSPS without having prior experience or knowledge of these two important topics.